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Online Purchase Terms
Our Business Hours generally are 10:00 am to 6:00 pm Monday through Friday Eastern Standard Time. However, at any time you may send us an email using the Contact Us form on our website and we will respond back to you as quickly as we can. Our storefront is open on the weekends, but online order support may not be available during that time! We strive to provide the highest customer service to all of our customers, but please keep in mind that each employee has a family to get home to, and we do not provide 24/7 online support.
All orders generally ship within five (5) business days, unless otherwise noted in the product listing. Custom items will be shipped as soon as they are completed, which typically is within 2-3 weeks of purchasing, but could take longer depending on the specific order requirements. All items are shipped via USPS or UPS. Practical Magic Company is not responsible for any lost or damaged orders. All domestic shipments are made via USPS or UPS and are shipping by weight, and may be tracked with a location once shipped. Your tracking number will be sent to you directly once your item is shipped. International packages are seldom trackable once they leave the USA borders, even with purchased tracking. We will not be responsible for any associated customs fees.
No orders will be filled until payment is made in full. The options for payment are found in the shopping cart section of our online store.
Order quantities, prices, promotions may change at any time without notice. Practical Magic Company may modify, discontinue, or otherwise modify a product at our sole discretion. When you purchase a product from our Company, you are purchasing for your own use. Our products are not for resale.
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We ship USPS & UPS
We ship to anywhere within the USA.
All purchases are final
Please review our policy page for details.
Just send us an email!
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